Customer Service Specialist

Location: Middletown, NY (Union/Grand locations) 
Hours: Per Diem flexible hours 
Rate of pay: $22.00 per hour 
 
OVERVIEW OF PRIMARY RESPONSIBILITES:
Responsible for answering phones, keeping workspace, folders, and charts organized, and assisting clients with registration. 
PRIMARY FUNCTIONS:


Be customer focused, able to multi-task in a high volume community counseling center


Answering phones, taking messages, and scheduling client appointments


Setting up charts, filing, archiving, purging charts, and billing for medical services visits


Registering new clients for services


Perform other duties as assigned


 ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:


Assignments may be determined at a future date


 QUALIFICATIONS AND ATTRIBUTES:


Have computer skills and experience


Possess excellent communication, customer service, and organizational skills


Bilingual English and Spanish speaking a plus


Excellent communication skills and the ability to multi- task


 EDUCATION AND EXPERIENCE:


Have a minimum 1 year in a clerical support role


Experience working with electronic health records


PHYSICAL CHARACTERISTICS:
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.


Must be capable to sit or stand in front of a computer for long-periods of time


Able to work in open space floor plan


Must be capable to move throughout work day (and follow individuals throughout the community)


Work alongside co-workers within 3 feet


Must be able to move in tight spaces


Occasional lifting of > _25+ pounds


 
EEO Employer