Manager Medical Staff Services

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Manager Medical Staff Services 

Job Summary and Qualifications

Under management of the Division AVP of Medical Staff Services, the incumbent provides support and oversight of services for the credentialing and privileging and database management functions of the Division Medical Staff Services Department (MSSD) including, but not limited to, Cactus file review for new applicants and re-applicants for membership and/or clinical privileges completed by the Credentialing Processing Center (CPC), updating the Cactus practitioner records in the Cactus database as appropriate, and utilizing HCA Healthcare tools for provisioning practitioners with appropriate access to HCA clinical systems and role based applications. 

• Oversee Division centralized Medical Staff Services credentialing and privileging operations for privileged and non-privileged providers.
• Develop and implement Division standardized credentialing and privileging processes and job aids in accordance with accreditation/regulatory standards, HCA Healthcare policies, and Medical Staff governance documents.
• Facilitate orientation and onboarding of new Division Medical Staff Coordinators.
• Educate Division Medical Staff Coordinators on internal processes for credentialing and privileging tasks, database management, medical staff administration and system access.
• Manage and support facility requests for temporary privileges and expedited file requests.
• Oversee dynamic expiration management process (PARA.PP.CRED.36 and MSS-003).
• Develop reports, queries and documents when requested to support Division requests.
• Routinely audit Cactus and monitor MSS Metrics for performance improvement and to enhance operational effectiveness.

• Respond to emails and voicemails promptly; manage monitoring of shared mailbox and calendar.
• Oversee compliance of hospital non-privileged provider licensure, NPI and exclusion checks in accordance with Ethics & Compliance Policy COG.PPA.002.
• Support and facilitate information Sharing in accordance with COG.PPA.001.
• Assist with preparation for regulatory, internal and accreditation surveys.
• Respond to annual QIO Audits (KEPRO) on behalf of Division facilities.
• Manage Physician Learning Center/Healthstream database for provider education.

• Support provider system access requests and manage escalated provider access issues from Coordinators, escalating to Access Management team or Division AVP when necessary.
• Support management of the Meditech/eHR Dictionary related to practitioner permissions and privileges.

• Coordinate/Facilitate/Attend Division Medical Staff Services meetings – scheduled as needed (Webcam required).
• Work scheduled hours and communicate any changes to supervisor.
• Coordinate work schedules and Paid Time Off for Medical Staff Coordinators.
• Collaborate with Division leaders on pertinent projects as needed and perform other duties as assigned.

EDUCATION

High School diploma or equivalent required. Bachelor’s degree in healthcare management, business, or related field of study preferred.

EXPERIENCE

Minimum of 3 years comprehensive credentialing experience in an acute care hospital or Credentialing Verification Organization (CVO) setting.

1 year supervisory/management experience preferred.

HCA Healthcare credentialing and Cactus experience preferred.

CERTIFICATION

Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) – May be obtained within 1 year of hire date.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Capital Division which encompasses 19 hospitals overall. Our hospitals include one Level I, three Level II, and four Level III trauma centers. The Capital Division office is located in downtown Richmond, VA. We are home to one of HCA's largest hospitals, 500 bed + Chippenham Hospital.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Manager Medical Staff Services opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.